私立教育法案

- Committee for Private Education (CPE)
- Enhanced Registration Framework (ERF)
- EduTrust Certification Scheme
- EduTrust for Education:
- Payment Method
- Policies:
- Refund Policy
  - Refund for withdrawal due to non-delivery of course
  - Refund for withdrawal due to other reasons
  - Refund during cooling-off Period
- Transfer Policy
- Withdrawal Policy
- Deferment Policy
- Procedures:
- Transfer
- Withdrawal
- Refund
  - Refund according to Student Contract Clause 2
  - Refund requests that does not fall within the Student Contract Clause 2
- Deferment

COUNCIL FOR PRIVATE EDUCATION

The committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is support by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools.

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

For more information on the Private Education Act and the regulatory initiatives by CPE, please visit their website at www.ssg-wsg.gov.sg

EDUTRUST FOR EDUCATION

East Asia Institute of Management (EAIM) was awarded the 4-year EduTrust Certification by the Council of Private Education (CPE) on 20-May-2010. EAIM was awarded another 4 years during the EduTrust Renewal in 2014 and another 4 years in 2018.

EduTrust Certificate2018 s

In compliance with the Edu Trust requirements, EAIM has in place the following:

a) Fee Protection Scheme (FPS)

EAIM has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) for the protection of total course fees paid by all students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

EAIM collects up to twelve (12) months of course fees at any one time.

For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg

Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

c) PEI-Student Contract

EAIM adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and EAIM, including detailed breakdown of fees payable, payment schedule and the terms of refund.

EAIM provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of EAIM standard PEI-Student Contract V3.1 and Miscellaneous Fees
A copy of the standard PEI-Student Contract is available at www.ssg-wsg.gov.sg

d) Student Medical Insurance

Although Student Medical Insurance is no longer an EduTrust requirement, EAIM has maintained a group student medical insurance coverage, for an annual overall limit of S$20,000.00, provided by NTUC Income Insurance Co-operative Limited. The scheme is an expense reimbursement plan payable by the insurer for eligible expenses incurred according to the limits set out in the Benefits Schedule. Please refer to the product summary from the link below. In addition, EAIM has also a group student personal accident insurance for all students.

For more details and terms and conditions of coverage, please download a copy of the product summary below.

Click here to download a copy of the insurance certificate and product summary

Click here to download a copy of the Student Medical GHS claim form

PAYMENT METHODS

The following payment methods are accepted by EAIM:

a. Cash
b. Cheque
c. Telegraphic Transfer
d. I-banking thru DBS
e. Credit Card thru i-banking
f. ATM
g. Credit Card at Cashier
g. Credit Card at Cashier
h. NETS / CUP

POLICIES

Refund Policy

In accordance to Clause 2 of the PEI-Student Contract, EAIM’s refund policy is as follows:

i. Refund for withdrawal due to non-delivery of course:

EAIM shall notify the student within 3 working days upon knowledge of any of the following:

- It does not commence the Course on the Course Commencement Date;
- It terminates the Course before the Course Commencement Date;
- It does not complete the Course by the Course Completion Date;
- It terminates the Course before the Course Completion Date;
- It has not ensured that the Student meets the course entry or matriculation requirement as stipulated in Schedule A of the PEI-Student Contract within any stipulated timeline set by CPE; or
- The Student’s Pass application is rejected by ICA.

The student shall be informed in writing of alternative study arrangements (if any). If the student does not accept the alternative study arrangement and wishes to withdraw, the student will be entitled to a refund of entire course fees and miscellaneous fees already paid. The refund will be paid within seven (7) working days of the above notice.

ii. Refund for withdrawal due to other reasons:

If the student withdraws from the course for any reason other than those stated in Clause A above, EAIM will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the following table:

REFUND TABLE

% of total fees paid (Course Fees + Miscellaneous Fee)	If Student’s written notice of withdrawal is received:
70	more than 60 days before the Course Commencement Date
30	before, but not more than 60 days before the Course Commencement Date
0	after, but not more than 0 days after the Course Commencement Date
0	more than 0 days after the Course Commencement Date

iii. Refund during cooling-off Period

EAIM provides a cooling-off period of seven (7) working days from the date of the signing of the Contract by both parties.

The student will be refunded the highest percentage (stated in Schedule D of the PEI-Student contract) of the fees already paid if the student submits a written notice of withdrawal to EAIM within the cooling-off period, regardless of whether the student has started the course or not.

TRANSFER POLICY

If a student who has been accepted by EAIM for a particular course and later decides to transfer to another course, the student shall be deemed to have withdrawn from the course and the provision of Clause 2.2 of the Pei-Student Contract (Refund for Withdrawal due to other reasons) shall apply, save as otherwise agreed between EAIM and the student. A written request must be submitted to EAIM Student Service Centre (SSC) and is subject to approval by the Academic Director. A non-refundable course transfer fee of S$535.00 (GST inclusive) will be charged for such request.

WITHDRAWAL POLICY

A student who withdraws will have his student contract terminated and will no longer be a student of EAIM. A request by a student for withdrawal or transfer to another school must be made in writing and submitted to EAIM Student Service Centre (SSC). The student must settle all outstanding fees, if any, before the withdrawal request is processed for approval. Refund, if any, shall be in accordance with Clause 2 of the PEI-Student Contract.

DEFERMENT POLICY

All requests for deferment shall be made in writing to the EAIM Student Service Centre and are subject to approval by the Academic Director. All requests for deferment must be supported by documentary evidence. Students are allowed to defer for up to a period of 2 terms. The Student Pass for international students approved for deferment will be cancelled as required by ICA. Students who do not return to resume their studies within the 2 terms period shall be considered to have withdrawn from the course and any course fee paid shall be forfeited. A non-refundable deferment fee of S$428.00 (GST inclusive) will be charged for each deferment.

PROCEDURE FOR TRANSFER

Student must complete the Post-Enrolment withdrawal form together with a non-refundable application fee of S$535.00 (GST inclusive).
Student will have to fill up a request form for the new course, together with the highest educational qualification and parent’s consent letter to support the request
All requests for transfer is deemed as withdrawal from the original course and the relevant refund policy will apply, save as otherwise agreed between EAIM and the student
Student Service Centre (SSC) will arrange the Student to meet with the Academic Head of School (HOS) for counselling
SSC will contact student’s parent/s to verify, inform and seek consent to the transfer
HOS/DOS will approve/reject the transfer
SSC will inform student of the outcome
Above procedures does not apply to students taking English course transferring from one stage to another stage after placement test
If approve, the forms will passed to Registrar Office (RO) for further processing
The existing contract will be terminate and student will have to sign a new contract
RO will apply for STP for the new course and FPS provider will be notified of the change
EAIM will not be responsible for ICA’s rejection of STP due to the transfer of course or for any disruption to your studies arising from the transfer
Student requests for transfer will be completed within 4 weeks

PROCEDURE FOR WITHDRAWAL

Student must complete the Post-Enrolment withdrawal form, including letter of consent from parents for students below 18 years of age
Student will have to clear all outstanding fees, if any
SSC will arrange for respective HO/DOS to counsel the student
SSC will inform student of the outcome
If student decides not to withdraw, the student will resume his studies as usual
If student confirms withdrawal, SSC will send documentation to RO for further processing
Student will surrender his STP and student card to RO for cancellation of STP via ICA Solar
Student requests for withdrawal will be completed within 4 weeks
EAIM will not be responsible for ICA’s rejection of your future STP application or for any disruption to your studies due to your withdrawal

REFUND PROCESS
Refund according to Student Contract Clause 2

Student must complete the Post-Enrolment withdrawal form and request for refund form together with a consent letter from parents for students below 18 years of age
Student will also fill the refund instruction form on how the refund, if any, is to be paid
SSC will arrange the student to be interview by HOS/DOS
SSC will check with Finance if the refund is within the contract clause
If approval is given by HOS/DOS for withdrawal and request for refund is within the contract clause, the finance director will approve the refund, if any, on the request form
International Student will have to surrender their STP and student Card to RO for cancelling of STP via ICA Solar
Finance department will proceed to process the payment for refund, if any, to student according to the payment mode given by student
The refund process will be closed within 7 working days

Refund requests that does not fall within the contract clause 2

Request for refund not within the contract clause will be rejected
Student can appeal and it will be escalated to the next higher level of authority
Refund of this nature, if any, will be classified as Goodwill refund
If approved and agreed on the quantum, student will have to sign a full and final settlement letter
International student will have to surrender their STP and student Card to RO for cancelling of STP via ICA Solar
SSC will inform Finance of the refund upon the approval by higher authority
Finance will proceed accordingly to issue payment within 7 working days upon receiving the signed Full and Final Settlement letter
The case is closed once the payment is remitted

Procedures for Deferment

All requests for deferment shall be made in writing to the EAIM Student Service Centre together with all supporting documents and a non-refundable fee of S$428.00 (GST inclusive).
Students are allowed to defer for up to a period of 2 terms or 6 months.
SSC will process your request through the respective Academic Director for approval.
SSC will inform student of the outcome of the request.
The STP for International students approved for deferment will then be cancelled via Solar by Registrar Office as required by ICA.
Students should resume their studies within the 2 terms period, otherwise they shall be considered to have withdrawn from the course and any course fee paid shall be forfeited.
Before resuming their studies, students will have to submit request to SSC to apply for their STP to continue their studies.