• - Committee for Private Education (CPE)
• - Enhanced Registration Framework (ERF)
• - EduTrust Certification Scheme
• - EduTrust for Education:
  • a) Fee Protection Scheme (FPS)
  • b) Fee Collection Cap
  • c) PEI Student Contract
  • d) Student Medical Insurance
• - Payment Method
• - Policies:
  • Refund Policy
    • Refund for withdrawal due to non-delivery of course
    • Refund for withdrawal due to other reasons
    • Refund during cooling-off Period
  • Transfer Policy
  • Withdrawal Policy
  • Deferment Policy
• - Procedures:
  • Transfer
  • Withdrawal
  • Refund
    • Refund according to Student Contract Clause 2
    • Refund requests that does not fall within the Student Contract Clause 2
  • Deferment

COUNCIL FOR PRIVATE EDUCATION

The committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is support by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools.
 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

For more information on the Private Education Act and the regulatory initiatives by CPE, please visit their website at www.ssg-wsg.gov.sg

EDUTRUST FOR EDUCATION

East Asia Institute of Management (EAIM) was awarded the 4-year EduTrust Certification by the Council of Private Education (CPE) on 20-May-2010. EAIM was awarded another 4 years during the EduTrust Renewal in 2014 and another 4 years in 2018.

In compliance with the Edu Trust requirements, EAIM has in place the following:

• a) Fee Protection Scheme (FPS)

EAIM has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by all students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

• b) Fee Collection Cap

EAIM collects up to twelve (12) months of course fees at any one time.

For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg

Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

• c) PEI-Student Contract

EAIM adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and EAIM, including detailed breakdown of fees payable, payment schedule and the terms of refund.

EAIM provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  EAIM standard PEI-Student Contract V3.1 and Miscellaneous Fees
A copy of the standard PEI-Student Contract is available at www.ssg-wsg.gov.sg

• d) Student Medical Insurance

Although Student Medical Insurance is no longer an EduTrust requirement, EAIM has maintained a group student medical insurance coverage, for an annual overall limit of S$20,000.00, provided by NTUC Income Insurance Co-operative Limited. The scheme is an expense reimbursement plan payable by the insurer for eligible expenses incurred according to the limits set out in the Benefits Schedule. Please refer to the product summary from the link below. In addition, EAIM has also a group student personal accident insurance for all students.

For more details and terms and conditions of coverage, please download a copy of the product summary below.

Click here to download a copy of the insurance certificate and product summary

Click here to download a copy of the Student Medical GHS claim form  

PAYMENT METHODS

The following payment methods are accepted by EAIM:

• a. Cash
• b. Cheque
• c. Telegraphic Transfer
• d. I-banking thru DBS
• e. Credit Card thru i-banking
• f. ATM
• g. Credit Card at Cashier
• g. Credit Card at Cashier
• h. NETS / CUP
   

POLICIES

1. Refund Policy

In accordance to Clause 2 of the PEI-Student Contract, EAIM’s refund policy is as follows:

EAIM shall notify the student within 3 working days upon knowledge of any of the following:

• - It does not commence the Course on the Course Commencement Date;
• - It terminates the Course before the Course Commencement Date;
• - It does not complete the Course by the Course Completion Date;
• - It terminates the Course before the Course Completion Date;
• - It has not ensured that the Student meets the course entry or matriculation requirement as stipulated in Schedule A of the PEI-Student Contract within any stipulated timeline set by CPE; or
• - The Student’s Pass application is rejected by ICA.

The student shall be informed in writing of alternative study arrangements (if any). If the student does not accept the alternative study arrangement and wishes to withdraw, the student will be entitled to a refund of entire course fees and miscellaneous fees already paid. The refund will be paid within seven (7) working days of the above notice.

If the student withdraws from the course for any reason other than those stated in Clause A above, EAIM will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the following table:

EAIM provides a cooling-off period of seven (7) working days from the date of the signing of the Contract by both parties.

The student will be refunded the highest percentage (stated in Schedule D of the PEI-Student contract) of the fees already paid if the student submits a written notice of withdrawal to EAIM within the cooling-off period, regardless of whether the student has started the course or not.